Return Policy

Last updated: July 3, 2026

At Purpolize we want you to receive your OFFBLUE™ glasses in perfect condition. Please read this policy carefully before requesting a return.

1. Return window

You have 30 days to request a return. The 30-day period starts on the date of purchase of the product.

2. What qualifies for a return

We only accept returns and issue refunds when the product arrives broken or damaged. Returns are not accepted for change of mind, wrong color choice, or any reason other than the product arriving broken.

3. How to request a return

To start a return you must:

1. Email us at vmr0011@alu.medac.es.
2. Contact us using the same name that appears on your order.
3. Provide proof of purchase (order number and/or order confirmation email) demonstrating that you bought the product.
4. Include photos or video clearly showing the damage to the product as it arrived.

Requests that do not meet these requirements cannot be processed.

4. Response time

You will receive a response from our team within 3 business days of your email.

5. Refunds

If your return is approved, the refund will be issued to your original payment method. Depending on your bank or card issuer, it can take additional business days for the refund to appear in your account.

6. Contact

For any question about this policy, write to vmr0011@alu.medac.es.